Terms of Service

Quotations

Quotations state unit price for a specified quantity and configuration, minimum order quantity, lead time and packing volume. A quotation is valid for the period stated on it; where no period is stated, a quotation reflects the costs and exchange rate known at the date of issue and may be revised if those change materially before the order is confirmed.

Pricing published on this website is indicative only. Nothing on this site constitutes a binding offer.

Specification and sample approval

The specification for an order is the written specification agreed before production. Where a sample is provided and approved in writing, the approved sample defines the reference standard for the production run, and both parties should retain one.

Where the source product listing does not declare a specification figure, this website states that the figure is available on request rather than publishing an estimate. Any figure supplied in a quotation or datasheet supersedes the website.

Lead time

Lead times are quoted in working days and run from the later of order confirmation, receipt of the agreed deposit, and approval of any artwork or custom tooling. Quoted lead times are estimates made in good faith and are affected by component availability, production load and freight schedules.

Payment and trade terms

Payment terms and trade terms are agreed per order and stated on the corresponding invoice or contract. Unless a different arrangement is agreed in writing, goods remain our property until paid for in full.

Bank details are only ever issued through documents issued by us. If you receive altered bank details by email, verify them by a second channel before making any payment — payment fraud of this type is common in international trade.

Delivery, risk and duties

Risk passes according to the trade term stated for the order. Unless the quotation states otherwise, import duties, taxes, customs clearance charges and any certification or registration fees in the destination country are payable by the buyer. Packing is export-grade for the quoted mode of transport.

Inspection and claims

Damage or shortage visible on delivery should be noted on the carrier documents at the time of receipt and notified to us promptly with photographs. Manufacturing defects should be notified with the quantity affected and the production batch reference. Claims cannot be accepted for goods that have been modified, incorrectly installed, or operated outside their stated electrical or environmental rating.

Warranty

Warranty periods are stated on each product page and per model, and run from the date of shipment unless stated otherwise. Warranty covers manufacturing defects. It does not cover failures caused by incorrect cable glanding or sealing, over-voltage, lightning, immersion of products not rated for it, or operation outside the stated temperature and IP conditions — the installation conditions that we ask about before quoting are exactly the conditions the warranty depends on.

Intellectual property

Buyer-provided artwork, drawings and brand assets remain the buyer’s property and are used solely to produce the buyer’s order. Where tooling is paid for by the buyer, ownership and exclusivity are stated in writing in the corresponding contract. Where a product is supplied on an ODM basis, the underlying design remains ours and the product is not exclusive unless exclusivity is separately agreed.

Liability

Our liability in respect of any order is limited to the invoiced value of the goods concerned. We are not liable for indirect or consequential loss, including loss of profit, loss of contract or installation labour costs. Nothing in these terms excludes liability that cannot lawfully be excluded.

Governing terms

Where these terms conflict with a signed contract or a purchase order accepted in writing by us, the signed document prevails. Disputes should first be raised directly with the sales contact for the order so they can be resolved commercially.